You’re Saying Important Things. Here’s How to Get People to Believe You.
Clients and employees want clear and concise communication during a crisis, writes Valeria Maltoni, and it’s an opportunity for companies to show they are listening and respond with empathy and clear direction. “In crisis mode, every communication is a public service announcement,” she writes.
How can cities and communities communicate effectively during a pandemic like Covid-19? This article from Conversation Agent can help decipher these communications.